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Celebrating our 10th year as an on-line performance eyewear leader!
RETURN POLICY
We want you to be happy with your purchase from Sunburst Shades. If you’re not, you can return or exchange it, subject to the following conditions:
1. All returns must be received by us within 15 days of the date of original delivery to your Shipping Address.
2. Do not return items in person---they must be shipped back to the address on the top of your Sales Receipt. Our on-line operations are separate and distinct from the retail side.
3. All returns must be received in clean, brand-new and unused condition, with all factory packaging and paperwork.
Any return not so received will be returned to you at your expense ($6.95 for sunglasses, $9.95 for goggles), and will no longer be eligible for return.
4. EXCHANGES/STORE CREDIT: You may return One (1) item for exchange or store credit without incurring any restocking fees, provided you have not previously returned any item to us for refund, exchange or store credit. If you have a previous refund, exchange or store credit transaction with us, we will accept (1) additional return for exchange or store credit only, and a 10% restocking fee will apply. Shipping charges will be $6.95 (glasses) and $9.95 (goggles)
5. REFUNDS: You may return One (1) item for refund (no exchange or store credit requested), provided you have not previously returned any item to us for refund, exchange or store credit. If the original purchase included our free shipping offer, the refund amount will be reduced by a shipping/handling fee of $6.95 (glasses) or $9.95 (goggles).
6. DISCREPANCIES: Any discrepancies with your order (incorrect items, damage, etc) must be reported to our Customer Service department within 72 hours of delivery (customerservice@sunburstshades.com). We will not be responsible if you fail to notify us within 72 hours.
7. EXCEPTIONS: Discontinued, close-out, and special order items, as well as replacement lenses, cannot be returned.
RETURN PROCEDURES
You must obtain a Return Authorization Number from us BY EMAIL ONLY (returns@sunburstshades.com) before sending anything back. Include the following information in your email request:
---The exact billing name on the receipt, as well as the receipt number.
---The exact item you are planning to return (as described on the receipt)
---Whether you are requesting an exchange, store credit, or refund.
1. A Return Authorization Number will be emailed back to you once we have verified that the order is eligible for return.
2. When you have your Return Authorization Number, fill out the Return Request Form attached to your Sales Receipt
3. Any item shipped back to us must be properly packaged in a shipping box to avoid damage in transit.
4. You must include the original Sales Receipt and the Return Request Form (attached to your Sales Receipt) with the returned item.
5. The Return Authorization Number must be written on the outside of the package.
6. Send the package to the Sunburst Shades address shown at the top of your Sales Receipt. We suggest that you ship the package using some sort of tracking or insurance, as we are not responsible for lost or damaged items.
Sunburst Shades
Attn: Returns Department
10400 Overland Road, Unit #351
Boise ID 83709-1433
FAILURE TO ADHERE TO THESE PROCEDURES WILL RESULT IN THE ITEM BEING RETURNED TO YOU AT YOUR EXPENSE.
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